FAQ – Barrett's Haunted Mansion

faq

What is the Sanctuary attraction?

This is our open air attraction (which opened in 2013 as “The Cell”). Sanctuary is where you see characters and imagery that you would see in the veil (close to death) or once you’ve passed on. Borderline hallucination. Experience terror and evil within the walls of Sanctuary.

Does the second attraction cost extra?

The ticket price of $30 for this season includes both attractions.

Can I buy a ticket for only one attraction?

Unfortunately at this time we are not offering individual attraction tickets. The ticket price includes both attractions.

What is Darkness Unleashed?

Darkness Unleashed is our special event for one night only (October 23rd) where the house lights are turned off and you’re given a single source of light to find your way through. You will experience total darkness and physical contact. Advanced online tickets are required, and TICKETS WILL NOT BE SOLD ON LOCATION. Must be 16 years of age or older. Parental permission required for those under 18. A waiver can be found here to fill out prior to attending. A waiver will also be available on site.

What is Devil's Night?

Devil’s Night is our special event for one night only (October 30th) where both attractions are open and you will experience physical contact throughout the attractions and queue lines. Advanced online tickets are required, and TICKETS WILL NOT BE SOLD ON LOCATION. Must be 16 years of age or older. Parental permission required for those under 18. A waiver can be found here to fill out prior to attending. A waiver will also be available on site.

Where can I buy tickets?

Tickets can be purchased at our clubhouse located to the left of the “Sanctuary” or online (no need to wait in a ticket line, just walk right into the attraction line). Darkness Unleashed and Devil’s Night event tickets must be reserved/purchased online.

Can I return or exchange my ticket?

We do not take returns or exchanges. However your ticket is good for the entire season. Tickets from earlier seasons are not accepted.

How much does it cost to get in?

Tickets are $30 each and include all attractions. There is a $5 off coupon available on our “Tickets” page that is good Sunday through Thursday. We are also offering a new VIP ticket for an additional $20 on Friday and Saturday nights that gets you into a shorter line! Why wait?

Do you give refunds?

Unfortunately we do not take returns or exchanges. We do not offer refunds for closures due to poor weather conditions. However your ticket is good for the entire season. Tickets from earlier seasons are not accepted.

Do you accept credit cards?

YES! We accept MasterCard, Visa, Discover and American Express.

Is this for all ages?

We do not recommend either attraction for children under 13. Each child, regardless of age, should be considered on an individual basis. Only a parent can decide if their child can handle Barrett’s Haunted Mansion and The Sanctuary.

For Devil’s Night and Darkness Unleashed attractions must be 16 years of age or older. Parental permission required for those under 18. A waiver can be found on the ticket page (after clicking on the event ticket) to fill out prior to attending. A waiver will also be available on site.

Will you let anyone into the attractions?

These attractions are not recommended for pregnant/expecting women, young children, or those who have reactions to flashing lights. However, we will allow the customers to make their own judgment on that. We reserve the right to remove anyone from the line or the house who may be causing problems with our staff or other customers. Customers who are removed from the line may return later in the month with the originally purchased ticket unless otherwise stated. Customers removed once inside the attractions may not return to without purchasing another ticket.

What if I want to get out of the attractions before its over?

If you would like to leave the attractions at any time, please let the staff inside know and you will be directed to the nearest exit.

How many people can go through at a time?

The smaller the groups the better the experience. We will typically split large groups up into groups of 4-6. On a busy night please be aware that groups of 1-3 may be sent through the attractions with other groups of 1-3. We will occasionally allow larger groups to go through, though the experience will not be the same for those who choose to go in larger groups

What time does it start? And end?

2018 Dates
Sept 21, 22, 38, 29
October: 4,5,6,7,8,11,12,13,14,17,18,19,21,23*,24,25,26,27,28,30**
November: 2,3

*Darkness Unleashed night
**Devil’s Night

Tickets are on sale Friday, Saturday and Sunday at 6:00 pm – Monday-Thursday 6:30 pm The mansion opens at 7pm. If you are in line by the time the ticket window closes, you will be able to go through the attractions. See dates and times page for full schedule

How long is the line?

Typically Mon-Thursday the wait may be between 5-60 minutes. On weekends (Fri-Sun), especially later in the month the wait may be between 1-3 hours. We do have line entertainment to keep you occupied while you wait to enter the house. We are also offering a new VIP ticket for an additional $20 on Friday and Saturday nights that will allow you enter the faster VIP line! Why wait?!

How long does it take to go through the mansion?

This will vary depending on group size, fear factor, and on our ghouls. Typically it takes approx. 15-20  minutes to go through the entire house. Though to some, it seems like MUCH longer.

How long does it take to go through Sanctuary?

Due to this being a new attraction, our times are currently being tested.

Are there other things to do there?

Yes! The Ale House Restaurant is located next door and is a great place to relax and have some great food before, or after visiting the mansion. Please drink responsibly as we will refuse admission to those who are showing signs of being drunk/disorderly.

Do you have a store?

Yes! We have a merchandise building located in front of the Haunted Mansion attraction and have shirts, sweatshirts, pins, magnets, stickers and more available. Supplies limited.

Are the actors allowed to touch you?

No. If you would like to shake their hands or take a photo with them, it will be at THEIR discretion. Please note that they MAY touch you as they are walking past you, but only as they are walking to get by you (brushing past you). They will NOT grab you, etc. Other than that, they will not touch you. So please, do NOT touch them. However for the DARKNESS UNLEASHED and DEVIL’S NIGHT events ONLY, our actors will be allowed to touch. Customers are still not allowed to touch our actors at any time.

What if I touch the actors?

Depending on the offense, you will be warned or removed from the property. This is for the safety of our staff and customers. ex. patting the back of a ghoul may get you a warning, attempting to trip, fight, tear off costuming/wigs will get you removed from the property and possibly a loss of ticket. We have security/police details on site to deal with any issues.

What if I see something dangerous/illegal while visiting?

Though rare, immediately tell the closest staff/security/police officer and they will handle the situation. Do NOT attempt to handle a situation on your own.

Can I smoke/vape?

Smoking/Vaping is allowed in designated areas. At no time may you smoke/vape within the attractions, or the queue lines. Smoking/vaping is only permitted outside these areas. Smoking/vaping within the queue lines will result in a warning. Repeated warning will result in removal from the property.

Can I drink?

Non-alcoholic beverages are allowed in the lines and around the grounds. They are not allowed within the attractions. Alcoholic beverages are not permitted on the grounds. If you are found with an alcoholic beverage, it will be taken and thrown away. If you are drunk and disorderly, you will not be allowed to enter any attractions. Law enforcement will handle these situations.

Can I take pictures?

Absolutely. You are allowed to take photos outside the mansion with ghouls (if they choose), but you are NOT allowed to take photos once inside the attractions. If you take photos within the attractions you will be asked to put it away. Failure to do so may resort to your removal without a refund.

What happens if it rains?

Our creatures do not fear rain, the mansion will remain open during inclement weather unless it becomes too severe and becomes a hazard to the customer. Sanctuary is an OPEN AIR ATTRACTION. This will also remain open unless there are dangerous conditions (heavy rain/wind/lightning) Notices on the website, social media pages, voicemail and signs, will alert customers to any closings.

Do you sell food/drink?

Yes. There is a concession stand where you can purchase drinks, fries, and fried dough. For a larger menu visit the Ale House located on the property.

How many years has this been open?

This is our 27th year. Be prepared. We’ll be waiting.

Can I use a ticket from a previous season?

No, unfortunately we are unable to accept tickets from previous years.

What is the Sanctuary attraction?

This is our open air attraction (which opened in 2013 as “The Cell”). Sanctuary is where you see characters and imagery that you would see in the veil (close to death) or once you’ve passed on. Borderline hallucination. Experience terror and evil within the walls of Sanctuary.

Does the Sanctuary attraction cost extra?

The ticket price of $30 for this season includes both attractions.

Can I buy a ticket for only one attraction?

Unfortunately at this time we are not offering individual attraction tickets. The ticket price includes both attractions.

What if I want to get out of the attractions before its over?

If you would like to leave the attractions at any time, please let the staff inside know and you will be directed to the nearest exit.

How long does it take to go through the mansion?

This will vary depending on group size, fear factor, and on our ghouls. Typically it takes approx. 15-20  minutes to go through the entire house. Though to some, it seems like MUCH longer.

How long does it take to go through Sanctuary?

Due to this being a new attraction, our times are currently being tested.

Does the Sanctuary attraction cost extra?

The ticket price of $30 for this season includes both attractions.

Can I buy a ticket for only one attraction?

Unfortunately at this time we are not offering individual attraction tickets. The ticket price includes both attractions.

Where can I buy tickets?

Tickets can be purchased at our clubhouse located to the left of the “Sanctuary” or online (no need to wait in a ticket line, just walk right into the attraction line). Darkness Unleashed and Devil’s Night event tickets must be reserved/purchased online.

Can I return or exchange my ticket?

We do not take returns or exchanges. However your ticket is good for the entire season. Tickets from earlier seasons are not accepted.

How much does it cost to get in?

Tickets are $30 each and include all attractions. There is a $5 off coupon available on our “Tickets” page that is good Sunday through Thursday. We are also offering a new VIP ticket for an additional $20 on Friday and Saturday nights that gets you into a shorter line! Why wait?

Do you give refunds?

Unfortunately we are unable to give refunds. So please be sure you want to go through before purchasing a ticket.

Do you accept credit cards?

YES! We are now accepting MasterCard, Visa, Discover and American Express at this time.

Can I use a ticket from a previous season?

No, unfortunately we are unable to accept tickets from previous years.

Is this for all ages?

We do not recommend either attraction for children under 10. Each child, regardless of age, should be considered on an individual basis. Only a parent can decide if their child can handle Barrett’s Haunted Mansion and The Compound.

For Devil’s Night and Darkness Unleashed attractions must be 16 years of age or older. Parental permission required for those under 18. A waiver can be found on the ticket page (after clicking on the event ticket) to fill out prior to attending. A waiver will also be available on site.

Will you let anyone into the attractions?

These attractions are not recommended for pregnant/expecting women, young children, or those who have reactions to flashing lights. However, we will allow the customers to make their own judgment on that. We reserve the right to remove anyone from the line or the attractions who may be causing problems with our staff or other customers. Customers who are removed from the line may return later in the month with the originally purchased ticket unless otherwise stated. Customers removed once inside the attractions may not return to without purchasing another ticket.

What if I want to get out of the attractions before its over?

If you would like to leave the attractions at any time, please let the staff inside know and you will be directed to the nearest exit.

How many people can go through at a time?

The smaller the groups the better the experience. We will typically split large groups up into groups of 4-6. On a busy night please be aware that groups of 1-3 may be sent through the attractions with other groups of 1-3. We will occasionally allow larger groups to go through, though the experience will not be the same for those who choose to go in larger groups

What time does it start? And end?

2018 Dates
Sept 21, 22, 38, 29
October: 4,5,6,7,8,11,12,13,14,17,18,19,21,23*,24,25,26,27,28,30**
November: 2,3

*Darkness Unleashed night
**Devil’s Night

Tickets are on sale Friday, Saturday and Sunday at 6:00 pm – Monday-Thursday 6:30 pm The mansion opens at 7pm. If you are in line by the time the ticket window closes, you will be able to go through the attractions. See dates and times page for full schedule

How long is the line?

Typically Mon-Thursday the wait may be between 5-60 minutes. On weekends (Fri-Sun), especially later in the month the wait may be between 1-3 hours. We do have line entertainment to keep you occupied while you wait to enter the house. We are also offering a new VIP ticket for an additional $20 on Friday and Saturday nights that will allow you enter the faster VIP line! Why wait?!

How long does it take to go through the Haunted Mansion?

This will vary depending on group size, fear factor, and on our ghouls. Typically it takes approx. 15-20  minutes to go through the entire house. Though to some, it seems like MUCH longer.

How long does it take to go through Sanctuary?

Due to this being a new attraction, our times are currently being tested.

Are there other things to do there?

Yes! The Ale House Restaurant is located next door and is a great place to relax and have some great food before, or after visiting the mansion. Please drink responsibly as we will refuse admission to those who are showing signs of being drunk/disorderly.

Do you have a store?

Yes! We have a merchandise building located in front of the Haunted Mansion attraction and have shirts, sweatshirts, pins, magnets, stickers and more available. Supplies limited.

Is it scary?

This will vary from person to person, but after the reactions from last year, the simple answer is… yes.

Are the actors allowed to touch you?

No. If you would like to shake their hands or take a photo with them, it will be at THEIR discretion. Please note that they MAY touch you as they are walking past you, but only as they are walking to get by you (brushing past you). They will NOT grab you, etc. Other than that, they will not touch you. So please, do NOT touch them. However for the DARKNESS UNLEASHED and DEVIL’S NIGHT events ONLY, our actors will be allowed to touch. Customers are still not allowed to touch our actors at any time.

What if I touch the actors?

Depending on the offense, you will be warned or removed from the property. This is for the safety of our staff and customers. ex. patting the back of a ghoul may get you a warning, attempting to trip, fight, tear off costuming/wigs will get you removed from the property and possibly a loss of ticket. We have security/police details on site to deal with any issues.

What if I see something dangerous/illegal while visiting?

Though rare, immediately tell the closest staff/security/police officer and they will handle the situation. Do NOT attempt to handle a situation on your own.

Can I smoke?

Smoking/Vaping is allowed in designated areas. At no time may you smoke/vape within the attractions, or the queue lines. Smoking/vaping is only permitted outside these areas. Smoking/vaping within the queue lines will result in a warning. Repeated warning will result in removal from the property.

Can I drink?

Non-alcoholic beverages are allowed in the lines and around the grounds. They are not allowed within the attractions. Alcoholic beverages are not permitted on the grounds. If you are found with an alcoholic beverage, it will be taken and thrown away. If you are drunk and disorderly, you will not be allowed to enter any attractions. Law enforcement will handle these situations.

Can I take pictures?

Absolutely. You are allowed to take photos outside the mansion with ghouls (if they choose), please respect our actors wishes and do not harrass them. You will be asked to leave the property if you do. You are NOT allowed to take photos once inside the attractions. If you take photos within the attractions you will be asked to put it away. Failure to do so may resort to your removal without a refund.

What happens if it rains?

Our creatures do not fear rain, the mansion will remain open during inclement weather unless it becomes too severe and becomes a hazard to the customer. The Compound is an OPEN AIR ATTRACTION. This will also remain open unless there are dangerous conditions (heavy rain/wind/lightning) Notices on the website, social media pages, voicemail and signs, will alert customers to any closings.

Do you sell food/drink?

Yes. There is a concession stand where you can purchase drinks, fries, and fried dough. For a larger menu visit the Ale House located on the property.

How many years has this been open?

This is our 27th year. Be prepared. We’ll be waiting.